Our Thermo Crewneck is a hybrid design, built using Polartec® 300 Classic fleece, a fabric suitable for cold climates. The warmest fleece in the Polartec® Classic line, 300 fleece is made from premium, durable and pill resistant polyester yarns. This allows the crewneck sweater to excel as an outer layer during the transitional months of spring and cool evenings or mornings in the summer. During fall and winter it can be worn as a low-bulk mid layer and can be paired with a waterproof shell or insulated jacket for breathable protection from extreme cold weather. Concealed at the side panel seams are pockets that provide warmth for hands and storage for daily necessities. Cuffs contain a thumbhole feature for added protection. Finished with Polartec® MicroGrid at the cuffs, underarm side panel and hem that offers additional stretch and breathability. Made in Canada.
All Canadian orders are shipped with Canada Post Expedited service. For orders shipping to the United States, we offer both Canada Post and FedEx services. For international orders (excluding the United States), we offer FedEx services only. For more information, please see our Shipping and Handling Rates page.
HAVEN will not accept any returned merchandise without prior written communication and valid return authorization number. All items that may be authorised to be returned to HAVEN must be in 'brand new, unworn condition' and can be done so with proof of purchase within 7 days of delivery as indicated by the customers provided tracking number or within 7 days for in store purchases. An instore credit will be provided, no refunds whatsoever. All sale items and discounted merchandise are final sale, no exceptions.
All orders for “Release Product” are final sale. No modifications, cancellations, returns or exchanges will be accepted under any circumstances once an order is submitted. Any product falling within this policy will be indicated on the individual product page.
RETURNS AND EXCHANGES
Returns or exchanges must be completed within 7 days for all in-store purchases. For online orders, a return or exchange must be requested within 7 days of delivery as indicated by the customer’s provided tracking number, or within 7 days of being contacted for an In-Store Pickup. HAVEN will not accept any returns sent by post without prior written communication and valid Return Authorization. To request a Return Authorization, please contact us at 1.604.696.6896 or email firstname.lastname@example.org.
We ask that all returns be in unworn condition with attached tags and original packaging. Upon inspection and approval, exchange or store credit will be provided for the value of the returned item(s). No refunds. All purchases of “Release Product,” sale and discounted items, including any items discounted by the use of a promotional code, are final sale and not eligible for return or exchange. All charges incurred as the result of a return or exchange (i.e. shipping, duties and taxes) are the customer’s responsibility. Please note that we are unable to facilitate exchanges for returns sent by post or place any items on hold for an exchange. However, once your return is received, you will be notified of your store credit and you may place a substitute order through our webstore at that time. Additional shipping charges may apply to the substitute order.
HAVEN does not assume any responsibility for the loss or damage of returned goods while they are in transit from the customer. It is the customer’s responsibility to ensure that the return item(s) are packaged and delivered intact, unworn and in original purchased condition, and we strongly recommend using an appropriate carrier with a tracking system. If any matters of liability arise, they will be dealt with and settled between the customer and the return shipping company directly.