PLEASE NOTE: All orders for “Release Product” are final sale. Purchases are limited to one pair, per order, per release. Multiple orders of the same release product by the same customer are subject to cancellation, as well as orders containing more than one pair per release. No modifications, cancellations, returns or exchanges will be accepted under any circumstances once an order is submitted.
Particular Release Product may not be eligible for “In-Store Pickup” and/or certain promotions and coupon codes. All online orders will incur shipping charges. Any product falling within this policy will have an indication on the individual product page. Please be aware that your order can take up to three (3) business days to process.
In the event of a ‘Release Product’ order returning back to sender due to an incomplete, invalid address or refused upon delivery, the customer will be contacted immediately and a postage fee will be applied for the cost of re-shipping, no Exceptions. If the customer cannot be contacted or chooses not to pay the required re-shipping postage, HAVEN reserves the right to consider the order abandoned and a 25% restocking fee will be applied towards the Store Credit issued.
Archetypal technical footwear with a modernised functional upgrade. The ACS Pro is rooted in history, updated with a stride-stabilising Agile Chassis System for a progressive adaptation of a trail icon. A robust Kurim structure on the upper provides a steady and sturdy envelopment. Air flow is optimized and fluid with strategically placed openings on lateral and medial sides of the upper. The dual density EVA midsole is finished with a rugged rubber Contragrip outsole. The proprietary Quicklace system rounds out the details.
HAVEN will not accept any returned merchandise without prior written communication and valid return authorization number. All items that may be authorised to be returned to HAVEN must be in 'brand new, unworn condition' and can be done so with proof of purchase within 7 days of delivery as indicated by the customers provided tracking number or within 7 days for in store purchases. An instore credit will be provided, no refunds whatsoever. All sale items and discounted merchandise are final sale, no exceptions.
All orders for “Release Product” are final sale. No modifications, cancellations, returns or exchanges will be accepted under any circumstances once an order is submitted. Any product falling within this policy will be indicated on the individual product page.
RETURNS AND EXCHANGES
Returns or exchanges must be completed within 7 days for all in-store purchases. For online orders, a return or exchange must be requested within 7 days of delivery as indicated by the customer’s provided tracking number, or within 7 days of being contacted for an In-Store Pickup. HAVEN will not accept any returns sent by post without prior written communication and valid Return Authorization. To request a Return Authorization, please contact us at 1.604.696.6896 or email firstname.lastname@example.org.
We ask that all returns be in unworn condition with attached tags and original packaging. Upon inspection and approval, exchange or store credit will be provided for the value of the returned item(s). No refunds. All purchases of “Release Product,” sale and discounted items, including any items discounted by the use of a promotional code, are final sale and not eligible for return or exchange. All charges incurred as the result of a return or exchange (i.e. shipping, duties and taxes) are the customer’s responsibility. Please note that we are unable to facilitate exchanges for returns sent by post or place any items on hold for an exchange. However, once your return is received, you will be notified of your store credit and you may place a substitute order through our webstore at that time. Additional shipping charges may apply to the substitute order.
HAVEN does not assume any responsibility for the loss or damage of returned goods while they are in transit from the customer. It is the customer’s responsibility to ensure that the return item(s) are packaged and delivered intact, unworn and in original purchased condition, and we strongly recommend using an appropriate carrier with a tracking system. If any matters of liability arise, they will be dealt with and settled between the customer and the return shipping company directly.
All Canadian orders are shipped with Canada Post Expedited service. For orders shipping to the United States, we offer both Canada Post and FedEx services. For international orders (excluding the United States), we offer FedEx services only. For more information, please see our Shipping and Handling Rates page.