Our handknit Hemlock Jacket is built with a luxurious and functional llama wool yarn. These premium fibres are hollow on the inside with a large inside diameter that gives them a lighter weight and superior insulation capabilities compared to traditional wools. These ultra-fine hairs also give the garment an extremely soft and luxurious handfeel that surpasses cashmere and baby alpaca. These luxurious wool fibres are then painstakingly hand-spun, working the robust wool into a bulky yarn. Thanks to this process, the wool yarn contains a considerable number of air pockets, further enhancing its heat retention and lightweight feel. The yarn is then hand knit by local artisans in British Columbia to create a custom pattern, paying homage to age old traditions synonymous with the Canadian Pacific Northwest. This centuries-old technique lends to an unmistakable knit that drapes comfortably throughout. Signature bulky waffle knit structure with regular raglan sleeves that help reduce bulk. The chest houses a vertical pocket for secure storage while welt hand pockets can be used to warm hands or for quick access to daily necessities. Finishing details include our signature Horween leather zipper pull, and a custom YKK Excella™ two-way M8 zipper. Handcrafted in Canada.
All orders are shipped with FedEx services. For FedEx shipments, FedEx will be handling your parcel from door-to-door. If FedEx is unavailable to deliver to a location, orders will ship with Canada Post where your parcel will be handed over to your local shipping carrier for final delivery once it clears customs.
For more information, please see our Shipping and Handling Rates or our Shipping Policies.
HAVEN will not accept any returned merchandise without prior written communication and valid return authorization number. All items that may be authorised to be returned to HAVEN must be in 'brand new, unworn condition' and can be done so with proof of purchase within 7 days of delivery as indicated by the customers provided tracking number or within 7 days for in store purchases. An instore credit will be provided, no refunds whatsoever. All sale items and discounted merchandise are final sale, no exceptions.
All orders for “Release Product” are final sale. No modifications, cancellations, returns or exchanges will be accepted under any circumstances once an order is submitted. Any product falling within this policy will be indicated on the individual product page.
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RETURNS AND EXCHANGES
Returns or exchanges must be completed within 7 days for all in-store purchases. For online orders, a return or exchange must be requested within 7 days of delivery as indicated by the customer’s provided tracking number, or within 7 days of being contacted for an In-Store Pickup. HAVEN will not accept any returns sent by post without prior written communication and valid Return Authorization. To request a Return Authorization, please contact us at 1.604.696.6896 or email info@havenshop.com.
We ask that all returns be in unworn condition with attached tags and original packaging. Upon inspection and approval, exchange or store credit will be provided for the value of the returned item(s). No refunds. All purchases of “Release Product,” sale and discounted items, including any items discounted by the use of a promotional code, are final sale and not eligible for return or exchange. All charges incurred as the result of a return or exchange (i.e. shipping, duties and taxes) are the customer’s responsibility. Please note that we are unable to facilitate exchanges for returns sent by post or place any items on hold for an exchange. However, once your return is received, you will be notified of your store credit and you may place a substitute order through our webstore at that time. Additional shipping charges may apply to the substitute order.
HAVEN does not assume any responsibility for the loss or damage of returned goods while they are in transit from the customer. It is the customer’s responsibility to ensure that the return item(s) are packaged and delivered intact, unworn and in original purchased condition, and we strongly recommend using an appropriate carrier with a tracking system. If any matters of liability arise, they will be dealt with and settled between the customer and the return shipping company directly.
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